About the course
focuses on essential communication skills used in daily office environments. Students will learn how to communicate professionally through phone calls, meetings, task confirmations, and document follow-ups in Chinese workplace settings.

Who should take this course
- Office staff and administrative assistants - Customer service staff - Receptionists and coordinators - Beginners working in Chinese-speaking environments - Students preparing for office jobs - Employees who communicate with Chinese clients or coworkers

Learning focus

• Answering and transferring calls, Taking messages, Asking for information politely, Professional phone call expressions

• Scheduling appointments, Confirming meeting times, Rearranging schedules, Discussing availability

• Reporting completed work, Giving work updates, Confirming responsibilities, Clarifying instructions

• Sending files and documents, Requesting confirmations, Following up on pending tasks,Using polite workplace expressions

Learning outcomes

• Handle daily office conversations confidently

• Make and answer professional phone calls in Chinese

• Schedule and confirm meetings professionally

• Report work progress clearly